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Step 1: Customer Leaves a Review
Customers are encouraged to leave a review. For some businesses, this can be done with fliers, table tents, and postcards. For others, FoundLocals can create text messages, email blasts, or exit door signage.
Step 2: Customer Gives Comments & Star Rating
Customers fill in an easy-to-use form complete with a comment section and a star rating.
Step 3: Contact Customer Based on Rating
Contact the customer based on the rating. If the customer gave 4 or 5 stars, they receive a “thank you” and an offer to publish the review to social media and search engine venues. If the customer assigns 3 or less stars, you are notified so you can resolve the issue and earn a higher ranking next time.
Step 4: Win-Win : Make your Customers Happy
Win-Win. You’ll ensure customer satisfaction and receive good reviews to boot.